Welcome , and thank you for visiting our website.
We can be contacted by calling: 765-564-3400
or email: firstname.lastname@example.org
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HOURS: WEDNESDAYS WE ARE OPEN UNTIL 7 P.M.
Sunday Monday Tuesday WEDNESDAY Thursday Friday Saturday
CLOSED 8am-6pm 8am-6pm 8am-7pm 8am - 6pm 8am-6pm 8am-Noon (1st & 3rd )
Horizon Veterinary Service is located in Delphi, Indiana. Our goal and policy is to treat pets and their people as we would treat our families. You are the heart of our practice, and the reason we are here. At all times our patients and our clients will be treated with respect, dignity and compassion. Being of service to our patients is the definition of our purpose and the mission of our practice.
At this site, you will find information about our practice philosophy, our services, helpful forms to assist you and an extensive pet medical "links" for you to search for additional animal health care information.
Thank you for visiting our site and taking the time to read about our veterinary practice and the services we provide. We welcome your comments and suggestions so that we may better serve you.
Have a great day !!!!!
COVID-19 POLICY; Updated March 20th, 2020 9:30am
As we receive information we will continue to update and revise our policies.
-When at all possible-call our office prior to arrival. This will enable us to best prepare and give you direction on these new protocols.
-We are encouraging all clients to download our registration form off our website to complete ahead of your arrival.
-We are limiting our lobby usage and directing clients to either available exam rooms or to wait in their cars until further directed. Additional details are provided below.
-For life-threatening emergencies- a staff member will direct you on how to proceed upon arrival.
PATIENT INTAKE PROCEDURE
-A maximum of 2 family members will be permitted to accompany any pet into the hospital.
-If you are sick, have a respiratory illness and/or fever- find someone else to bring your pet to the hospital.
-If you are ill and must bring your pet in yourself-YOU MUST REMAIN IN YOUR VEHICLE. Call our office once you arrive. A staff member will get your registration information and send someone out to get your pet.
-Please have your pet ready, waiting outside your car. Dogs will be brought in using one of or hospital slip leads. Owner collars/leashes are to remain with owner. Cats will be brought in using owner carriers after being wiped down with a disinfectant.
-If you are healthy-call ahead of your arrival for more detailed instruction on how to have your pet treated.
-Once you arrive, call to let our reception staff know you are in the parking lot. If an exam room is open, you will be directed to enter the building and complete the registration process. Next you will be directed into an open exam room. You must remain in the exam room for the duration of the visit.
-If no exam rooms are available, and your pet is stable. Owners and pets should wait in their cars. Please ensure reception staff has the owner;s cell phone number. When a room becomes available, we will call the owner and direct them to come in to the open exam room.
EXAM ROOM PROCEDURE AND CHECK OUT
-Clients will be greeted and checked in at the desk. Next you will be directed into the exam room. Clients must remain in the exam room until completion if your hospital visit.
-When your visit is complete, a staff member will check you out in the room.
-All clients will be directed to leave through a designated exit door.
-In compliance with social distancing, we are utilizing a single entrance door, and a separate exit door.
PATIENT DISCHARGE, VISITATION, AND PRESCRIPTION REFILL
-If your pet is ready to go home from a hospital stay, our office will schedule a designated pick up time. No more than two family members will be permitted for patient pick up.
-For stable hospital pets, we are discouraging all patient visits. You may call for updates regularly.
-For critical hospital patients, visitation will be limited to no more than two people and a maximum of 20 minutes.
-No walk in medication refills please. If you currently receive medications from our hospital-you must call ahead for any needed refills and schedule a time for pick up.
-All walk in medication refills will be asked to wait in their vehicle while your prescription is being filled.
Recommendations from health officials are changing rapidly. we at Horizon Veterinary Service, will update you on any policy changes as they happen. For additional questions please call our office at 765-546-3400..